Child Protection casework happens in the field — hospital bedsides, hallway calls to supervisors, hours-long client visits. But the tools officers are given to document all of it are desktop-first, built for a desk they're rarely at.

So caseworkers do what they've always done: scribble in notebooks, leave voice memos, try to hold details in memory — then sit down hours later, emotionally drained, and reconstruct the visit from scratch. Cases can run 8–10 hours. By the time notes get written, critical context — a parent's tone, a subtle red flag, an exact phrase — has already faded.

The solution

FieldNote is built around three moves:

1. Mobile-first capture, "Tap to Flag" Real-time context tagging that lets caseworkers bookmark a crucial moment in the transcription without breaking eye contact or losing flow with the client in front of them.

2. AI-powered, domain-shaped synthesis Raw field updates get converted into structured summaries using pre-populated templates — Key Points, Follow-ups, Issues — tailored to child protection casework specifically, not a generic transcription format. Caseworkers stay in the loop to review and edit before anything is finalized.

3. Workflow-integrated sharing Insights export straight to WhatsApp or email, so supervisors get visibility fast enough to actually inform decisions in the moment — not a week later.

Two features worth calling out: multi-language support (Singlish, Chinese, Malay, Tamil, Indonesian, Thai, Vietnamese, with code-switching handled — Singlish is the strongest), and a natural-language "Chat with Case" query feature so officers can ask questions instead of scrolling through long transcripts.